Welcome to The Oak Room (Hatfield) Ltd. By using this website you agree to be bound by the Terms and Conditions set out below.

This website, found under the www.oakroomshop.co.uk URL, is operated by The Oak Room (Hatfield) Ltd.

The www.oakroomshop.co.uk website is provided solely for your personal use.

You may not use this website for any commercial purpose.

1. Online Shopping

1.1  When you place and order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our customer service team before placing an order with us either by phone 01707 257175 or by emailing info@oakroomshop.co.uk or by post.

1.2  We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

2. Order process

2.1  After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Please note that we will not be able to meet any obligations as a result of the following reasons:

• If the product you ordered is out of stock

• We are unable to authorise your payment

• If it is identified that there is a product description or pricing error

• If customers do not reach any order criteria outlined in the Terms & Conditions

• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

2.2  A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

3. Delivery

3.1 Standard delivery to most UK postcodes generally takes up to five working days and a signature may sometimes be required. Please allow longer for Shetland and Orkney (up to ten working days) and for Scottish Highlands and Western Isles (up to six working days).

3.2 Most parcels will be delivered by Royal Mail and delivery will be made Monday to Saturday. If  a parcel needs to delivered by courier it will require a signature on delivery. If you are out when the courier attempts delivery, they will leave a card with a contact number for you to arrange a new delivery date.

3.3 We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example; Extreme weather, a flood or fire.

The Oak Room shall be under no liability for any delay or failure to deliver the products within estimated timescales.

4. Order Cancellation

4.1  If for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been despatched, please contact our customer service team on 01707257175 or online at info@oakroomshop.co.uk

4.2  As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched.

5. Return or Exchange

5.1  In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us within 7 working days of receiving the parcel on 01707 257175 Monday -Sunday 9am -5pm or by email at www.oakroomshop.co.uk. Please note that all items need to be returned within 21 days complete and in a reasonable condition.

5.2  Once we have received the item(s) a refund will be issued to your credit/debit card.  This will appear on your account within five days depending on your card issuer.

6. Payment Methods

6.1 We only accept payment for orders in pound (£) sterling.

6.2 We accept payment by Maestro, MasterCard, Visa, Visa Debit and e-vouchers.

6.3  If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in pounds (£) sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.

6.4  We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Oak Room website. Our site uses industry standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

6.5  By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

7. Pricing Policy

7.1  All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

7.2  Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

8. Copyright Policy

8.1  Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libelous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

8.2  You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use The Oak Room website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of The Oak Room website.

9. Member account, password and security

Registering and using The Oak Room website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer. The Oak Room cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause.

I0. Content/Activity Prohibited

10.1  Please choose carefully the information you post on The Oak Room website and that you provide to other users. You must not misuse The Oak Room website. You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use The Oak Room website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

10.2  We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the The Oak Room website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

11. Comments and Complaint Procedure

Please contact us if you have any comments or complaints by contacting info@oakroomshop.co.uk or 01707257175. We will always endeavour to resolve any dispute as swiftly as possible.

12. Jurisdiction

12.1 The website is controlled and operated in the UK. Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

13. General

13.1  We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

13.2  We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

13.3  If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

13.4  The Oak Room reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and The Oak Room. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of The Oak Room (Hatfield) Ltd.

15. Disclaimer & Limitations of Liability

The Oak Room Limited does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent. To the utmost extent allowed by law and save as provided above, neither The Oak Room Limited nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of The Oak Room Limited or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of The Oak Room website and, the supply of the products or their use of resale by you).

16. Contact Details

The Oak Room(Hatfield)Ltd.,

Stable Yard, Hatfield Park,

Hertfordshire, Herts. AL9 5NQ

Tel:01707257175

Email:  info@oakroomshop.co.uk

Registered Office: The Stables, London Road, Hertford, Herts. SG13 7NS

Company Registration no. 07208987

Registered in England